CAN I TRACK MY ORDER?
Yes! As soon as your order ships, we’ll email you a tracking number. You can also track your order directly through your Madluvv account or shipping confirmation email.
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General Madluvv Shipping & Order Support
Need help with your Madluvv order?
HOW LONG WILL SHIPPING TAKE?
Orders typically ship within 1–2 business days. During high-volume events, please allow up to 3–5 business days. You’ll receive a tracking number as soon as your order ships.
CAN I EXCHANGE FOR A DIFFERENT SHADE?
Yes—we offer a one-time shade exchange for our Brow Stamp Kit under our Color Match Guarantee. Start your exchange by clicking here.
MY PACKAGE IS MISSING OR DAMAGED — WHAT DO I DO?
We’ve got you! If your package is lost, stolen, or arrives damaged, please contact us at [email protected] and we’ll make it right.
WHAT IS THE COLOR MATCH GUARANTEE?
Our one-time color exchange guarantee covers any Brow Stamp Kit if the shade isn’t a match. All you cover is shipping—we’ll send the right shade.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Orders are processed quickly, but if you reach out to [email protected] within 1 hour of ordering, we’ll do our best to help you update or cancel before it ships.
HOW DO I UPDATE MY SHIPPING ADDRESS?
Contact us ASAP at [email protected] with your order number and updated address. We’ll do our best to make the change before it ships.
HOW DO SUBSCRIPTIONS WORK?
Madluvv offers automatic product replenishment on select items. You can choose your delivery frequency (30, 60, or 90 days), pause or cancel anytime, and receive a discount for subscribing. Learn more or manage your subscription here.
WHERE CAN I LEARN MORE ABOUT OTHER MADLUVV PRODUCTS?
Explore our blog for tutorials, brow tips, and beauty hacks: Madluvv Blog
WHAT IS THE FULL MADLUVV BROW ROUTINE?
Start with clean skin. Apply Prime Me™ Brow Primer. Stamp your brows using the Brow Stamp Kit. Blend with the dual-ended spoolie. Set with Laminate Me™ Brow Gel. Lock in your brows with Seal Me™ Brow Sealer. Highlight with Define Me™ Highlighter. Loc
WHO IS MADLUVV AND WHAT DO YOU STAND FOR?
Madluvv is a female-founded beauty brand focused on empowering confidence through innovative, easy-to-use brow and beauty tools. Learn more on our About Us page.
HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?
Our international shipping typically takes between 7-14 business days for delivery, but it can take up to 21 full business days in some cases.
WHAT SHIPPING OPTIONS DO YOU OFFER?
Madluvv offers a range of shipping options for US domestic orders including:. For international orders, we offer:
DO I HAVE TO SIGN FOR MY PACKAGE?
We typically do not require a signature for delivery. Your package will most likely be placed in your mailbox or at your doorstep without the need for a signature.
WHAT IF MY PACKAGE IS MARKED DELIVERED, BUT I DID NOT RECIEVE IT?
If your package is marked as delivered, but you haven't received it, please wait an additional 24 hours to see if it arrives. If it still hasn't arrived, please contact our customer care team at [email protected], and we will be happy to assist you.
WHAT SHOULD I DO IF MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT?
If your package says that it has been delivered, but you cannot find it, please give your local post office (not the 1-800 number) a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate yo