All orders placed through the TODAY Show’s Jill’s Steals & Deals promotion are processed and managed entirely by NBCUniversal Checkout, not Madluvv. Once your order is placed, you will receive a confirmation email from NBCUniversal Checkout, and a se

All orders placed through the TODAY Show&#x2019;s Jill&#x2019;s Steals &amp; Deals promotion are processed and managed entirely by NBCUniversal Checkout, not Madluvv. Once your order is placed, you will receive a confirmation email from NBCUniversal Checkout, and a second email with tracking information once your package ships.Shipping Timeline: Orders typically ship within 6 business days to 2 weeks. You will receive tracking details directly from NBCUniversal Checkout as soon as your order is on its way. We are a small team and appreciate your patience as we work hard to get every order out as quickly as possible.For any questions regarding:<ul data-start="909" data-end="1035"><li data-start="909" data-end="945">Order status or tracking updates</li><li data-start="946" data-end="997">Missing, defective, incorrect, or damaged items</li><li data-start="998" data-end="1035">Delivery delays or address issues</li></ul>Please contact NBCUniversal Checkout directly using the support link provided in your confirmation email. Madluvv&#x2019;s customer service team does not have access to TODAY Show orders and cannot make changes, cancellations, or issue refunds.All TODAY Show orders are final sale and handled exclusively through NBCUniversal Checkout.

HOW LONG WILL TODAY SHOW SHIPPING TAKE?

All orders placed through the TODAY Show’s Jill’s Steals & Deals promotion are final sale. Returns, refunds, cancellations, or exchanges are not permitted for any reason, as these orders are processed through NBCUniversal Checkout. If your item arriv

All orders placed through the TODAY Show&#x2019;s Jill&#x2019;s Steals &amp; Deals promotion are final sale. Returns, refunds, cancellations, or exchanges are not permitted for any reason, as these orders are processed through NBCUniversal Checkout.If your item arrives damaged, defective, incorrect, or missing, please contact us using the link provided in your NBCUniversal Checkout order confirmation email within 7 days of delivery. Please include a clear photo of the issue. Verified cases will be reviewed and handled exclusively through NBCUniversal Checkout in accordance with TODAY Show policies.All other orders are considered final and non-refundable.

TODAY SHOW RETURN & EXCHANGE POLICY

If you experience any issues with your order, please reach out to us at orders@madluvv.com. We’re happy to assist you! Please understand that we are a small business team, so we will try to get back to you as soon as possible.

If you experience any issues with your order, please reach out to us at orders@madluvv.com. We&#x2019;re happy to assist you! Please understand that we are a small business team, so we will try to get back to you as soon as possible.

If I NEED ADDITIONAL ORDER SUPPORT - WHO CAN I REACH OUT TO?

Want to chat with a team member? Click here!

Need some more help? Contact a team member, and we will email you back as soon as possible!

Get in contact with one of our team members in real-time during Monday - Friday 09:00 AM - 04:30 PM pst

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BROW SHADE QUIZ

Madluvv

Today Show shipping and order support for Madluvv orders purchased during our tv segment.

Today Show x Madluvv Shipping & Order Support

Shipping & Order Support

CAN I TRACK MY ORDER?

HOW LONG WILL SHIPPING TAKE?

CAN I EXCHANGE FOR A DIFFERENT SHADE?

MY PACKAGE IS MISSING OR DAMAGED — WHAT DO I DO?

WHAT IS THE COLOR MATCH GUARANTEE?

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

HOW DO I UPDATE MY SHIPPING ADDRESS?

HOW DO SUBSCRIPTIONS WORK?

WHERE CAN I LEARN MORE ABOUT OTHER MADLUVV PRODUCTS?

WHAT IS THE FULL MADLUVV BROW ROUTINE?

WHO IS MADLUVV AND WHAT DO YOU STAND FOR?

HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

WHAT SHIPPING OPTIONS DO YOU OFFER?

DO I HAVE TO SIGN FOR MY PACKAGE?

WHAT IF MY PACKAGE IS MARKED DELIVERED, BUT I DID NOT RECIEVE IT?

WHAT SHOULD I DO IF MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT?

Shipping Protection (Optional Add-On)

General Madluvv Shipping & Order Support

I RECEIVED THE WRONG COLOR. CAN I EXCHANGE IT?

3 EASY TIPS FOR CHOOSING YOUR STENCIL

WHAT SHADE SHOULD I USE?

WHAT'S INCLUDED IN THE BROW STAMP KIT?

HOW DO I USE THE BROW STAMP KIT?

WHAT'S THE DIFFERENCE BETWEEN THE KIT AND THE REFILL?

HOW LONG DOES THE BROW STAMP LAST ONCE APPLIED?

WANT YOUR BROWS TO STAY PUT FOR 36+ HOURS?

WHAT IF I HAVE NO BROW HAIR — WILL IT STILL WORK?

WHY DOES MY STAMP LOOK DRY OR EMPTY?

THE BROW SHAPE DOESN'T LOOK RIGHT - WHAT SHOULD I DO?

HOW DO I GET BETTER SYMMETRY WHEN STAMPING BOTH BROWS?

THE RESULT LOOKS TOO BOLD OR UNNATURAL - ANY TIPS?

CAN I USE THE STAMP ON MY HAIRLINE?

WHAT ARE THE INGREDIENTS?

WHAT IS YOUR COLOR MATCH GUARANTEE?

IS THE BROW STAMP SMUDGE-PROOF AND WATER-RESISTANT?

CAN I PURCHASE EXTRA STENCILS THAT ARE NOT INCLUDED IN THE KIT?

HOW LONG DOES THE BROW STAMP LAST?

Brow Stamp Kit™ FAQs

WHAT'S THE DIFFERENCE BETWEEN ILLUMINATING AND OIL CONTROL?

WHAT SKIN TYPES ARE THEY BEST FOR?

HOW DO I USE THE SETTING SPRAY?

WHAT MAKES 'SET ME' SPECIAL?

Set Me™ Setting Spray FAQs

WHAT'S THE DIFFERENCE BETWEEN MATTE AND SHIMMER?

HOW DO I APPLY IT?

CAN IT BE WORN ALONE?

WHAT OTHER WAYS CAN I USE DEFINE ME?

CAN I SEE WHAT 'DEFINE ME' LOOKS LIKE?

Define Me™ Brow Highlighter FAQs

HOW DO I APPLY 'LAMINATE ME BROW GEL' CORRECTLY?

WHY DOES THE BRUSH LOOK DRY? (IS MY TUBE DEFECTIVE?)

WHAT'S THE BEST WAY TO PICK UP PRODUCT IN THE TUBE?

WILL THIS KEEP MY BROWS IN PLACE ALL DAY?

WHAT IS THE FINAL FINISH LIKE?

WHEN DO I APPLY IT IN MY ROUTINE?

CAN I USE LAMINATE ME™ WITH OTHER BROW PRODUCTS?

Laminate Me™ Brow Gel FAQs

WHEN DO I APPLY PRIME ME IN MY ROUTINE?

WHY DO I NEED A BROW PRIMER?

WILL IT WORK ON OILY SKIN?

WHO SHOULD USE PRIME ME?

CAN I SEE A TUTORIAL OR EXAMPLE?

Prime Me™ Brow Primer FAQs

WHO IS MADLUVV?

WHO FOUNDED MADLUVV?

WHERE IS MADLUVV HEADQUARTERS?

ARE MADLUVV'S PRODUCTS CLEAN?

DO YOU HAVE AN AFFILIATE PROGRAM?

WHO DO I REACH OUT TO FOR PRESS OR PARTNERSHIPS?

I WOULD LOVE TO JOIN THE TEAM – ARE YOU HIRING?

GENERAL QUESTIONS

HOW DO I CHANGE THE SHIP TO ADDRESS ON MY AUTOSHIPMENT ORDER?

HOW DO I CHANGE THE BROW STAMP COLOR ON MY NEXT AUTOSHIP ORDER?

I NEED TO DELAY MY AUTOSHIPMENT SHIPMENT. CAN I DO THAT?

I NEED MY NEXT BROW STAMP REFILL RIGHT AWAY! CAN YOU SHIP MY AUTOSHIPMENT ORDER NOW?